We develop custom automations and scripts to interconnect Zendesk with your existing systems or to manipulate data from your Zendesk instance, according to your needs.
Let's talk about your projectTo begin, we conduct a scoping workshop to analyze your needs and understand your expectations.
This step is essential to allow us to carry out developments that meet your needs.
This step consists of precisely defining the desired automation or script functionality, the connections to be established and the technical specifications to be considered.
At the end of this phase, you will have a precise and contractual specification of the automation's operation.
We develop the automation iteratively, using the Agile method. You benefit from regular deliveries, allowing you to integrate your feedback and continuously adjust the solution to perfectly meet your needs.
Once development is complete, you get an operational automation, the source code and intellectual property.
Once the automation is ready for use, we test it end-to-end and fix any bugs.
You also have a testing period to ensure the automation works correctly. We remain at your disposal to resolve any issues.