Zendesk Marketplace Application
Fields Manager is a Zendesk application that allows you to control and automate agent-side forms and ticket fields.
Define simple rules to manage forms and fields on the agent side. Reduce confusion and apply business specific behaviors to your tickets.
Based on conditions on ticket fields, apply actions such as disabling, hiding or changing the value of fields.
Year
2025
Type
Application
Technologies
React, Node.js, TypeScript
Price
1 rule for free
Or unlimited rules for $1.99/agent/month
Define simple rules to manage your agent ticket forms and fields. Automate the enforcing of specific behaviors to all your agents, based on ticket fields values, agent roles and more.

Based on precise conditions, Fields Manager can do the following:

You can define when the rule should be applied based on many criteria, including:

The smart autocompletion of the Fields Manager app enables you to easily create precise conditions for your rules.
You can define complex conditions using "AND" and "OR" logical aggregators. Duplicating and moving conditions in AND/OR blocks is made very simple thanks to drag-and-drop.

Let's imagine the following requirement: you only want assignees and admins to be able to edit a ticket status. In this case, create a rule like that:
Now, only admins and agents assigned to the ticket will be able to edit its status.
